Support Center
We're here to help 24/7. Get instant answers from our Antarctica Advisor, or contact our support team directly.
Antarctica Advisor
Get instant answers about adventures, pricing, packing, weather, and more. Available 24/7 via chat.
Look for the chat button in the bottom right corner of any page.
Email Support
For detailed questions, booking modifications, or complex inquiries, email our support team.
We typically respond within 24 hours.
Frequently Asked Questions
How do I book an adventure?
Click "Book a deposit" on any adventure page, or use our booking form. A deposit secures your spot, and payment plans are available. Contact us for assistance.
What's included in the price?
Prices include flights from Punta Arenas, accommodation, meals, expert guides, and equipment (varies by adventure). Check individual adventure pages for detailed inclusions.
Do I need travel insurance?
Yes, comprehensive travel insurance is mandatory. It must cover medical evacuation, trip cancellation, and adventure activities. We recommend policies specifically for polar travel.
What if I need to cancel?
Cancellation policies vary based on timing. Please review our Refund Policy for details. Travel insurance can protect you from cancellation fees.
What fitness level is required?
Requirements vary by adventure. Wildlife viewing requires minimal fitness, while mountaineering demands significant physical capability. Check individual adventure pages for specific requirements.
Can I modify my booking?
Modifications are subject to availability and may incur fees. Contact us as soon as possible to discuss changes. We'll work with you to find solutions.
What happens if weather delays flights?
Antarctic operations are weather-dependent. Delays may occur. We recommend flexible travel plans and insurance coverage. ALE's experienced team monitors conditions closely and communicates updates promptly.
How do I get to Punta Arenas?
Most travelers fly via Santiago, Chile. Check our Punta Arenas Guide for flight information and hotel recommendations.